Privacy Policy

This Privacy Policy describes how Neo Collective LLC ("we," "us," or "our"), operating as Neo Collective USA, collects, uses, and protects your personal information. Neo Collective LLC is a Florida limited liability company located at 7901 4th St N, Ste 300, St. Petersburg, FL 33702 (EIN 42-3545972).

1. Information We Collect

When you place an order or submit a contact form, we collect your name, email address, phone number, and shipping address. This information is used solely to process and fulfill your order or respond to your inquiry.

2. How We Use Your Information

Your personal information is used to: process your order, communicate order status and shipping updates, and respond to customer inquiries. We do not sell, rent, or share your personal data with third parties for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of services, such as customer service, is permitted.

3. SMS / Text Message Program

When you opt in to receive SMS messages from Neo Collective USA, we may send you the following types of text messages:

• Transactional — order confirmations, payment notifications, and shipping updates
• Alerts — account alerts, restock notifications, and important service updates
• Promotional — occasional special offers and product announcements

You opt in to our SMS program by checking the consent box on the contact form. Message frequency varies based on your activity. Message and data rates may apply — check with your carrier for details. You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

4. Data Security

We use industry-standard security measures to protect your personal information. Payment details are not stored on our servers — payment is handled via Venmo or Cash App directly.

5. Cookies

We use minimal session cookies necessary for the website to function (e.g. age verification). We do not use tracking or advertising cookies.

6. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you
• Update — correct or update inaccurate information
• Delete — request deletion of your personal data from our records
• Unsubscribe — opt out of SMS messages at any time by replying STOP, or opt out of email communications by contacting us directly

To exercise any of these rights, contact us at the address below.

7. Contact

For any privacy-related questions or to exercise your data rights, contact Neo Collective LLC at orders@neolabsusa.com or by mail at 7901 4th St N, Ste 300, St. Petersburg, FL 33702.